Hassle-Free Process ·  Fast Refunds ·  Dedicated Support

Return Eligibility

 We Accept Returns If:

• Requested within 30 days of delivery.
• Items are unworn, undamaged, and in original packaging (including certificates/boxes).
• Proof of purchase (order number) is provided.

 Non-Returnable Items:

• Customized/personalized jewelry.
• Final sale items (marked "Non-Returnable").

Final Sale Items:

Final sale items cannot be returned for refund or exchange. These items are marked as clearance on our refund page:

1. Any shipping charges incurred are non-refundable. Gift cards are non-refundable.
2. Any item in our 14K Solid Gold collection is Final Sale.
3. Any digital item is Final Sale.
4. No refunds, store credits or exchanges will be granted for any return of a Final Sale item. If you return a Final Sale item, your item will be disposed of.

How to Return

Step 1: Initiate a Return

Contact us within 30 days:
Email: service@kosinerjewelry.com

Step 2: Ship Your Item

• Return Address (Include this!):4th Floor, Building 6, Pinglong Industrial Park, No. 403, Pinglong East Road, Pinghu Street, Longgang District, Shenzhen,Guangdong Province,518111
• Shipping Cost:
  Free returns: Due to the product's quality problems,we provide a prepaid return label .
  International returns: Customer pays return shipping(Exclude the product's quality problems).

Step 3: Track & Confirm

• Email us your tracking number.
• Allow 3-5 business days for processing after we receive your package.
• After receiving the goods and confirming that they are correct, we will process a refund for you. If there is no return order number, no refund will be given after the order is detained and destroyed by customs
• After returning the goods, please send the tracking number to customer service.

Refund Details

Refund Method:

• Original payment method (credit card/PayPal).

Refund Timeline:

• Processing: 3-5 business days after receiving your return.
• Bank Posting: 5-10 business days (varies by bank).

No Restocking Fees:

      We never charge return handling fees.

Exchanges

Size/Item Exchanges:

1. Follow the return process above.
2. Include a note specifying your new desired item/size.
3. We’ll ship the replacement once your return is approved.
4. Normally, we will process your order within 48 hours. If you cancel the order before the order processing time, we will support the cancellation of the order.

Key Reminders

Insufficient/non-compliant returns will be sent back at customer’s expense.
Damaged items due to improper packaging may result in refund denial.
Lost returns? Contact us with tracking details for investigation.